Crisis Hotline

(MYS, 2006-2012)

for more information go to www.helpline.initiative.az

Youth Crisis Helpline (510 66 36) is the ISD Project sponsored by the Ministry of Youth and Sports. The Helpline has been established on April 5, 2006 and now it is an effective psychosocial service which meets needs of young people and obtains support from the government. The main advantages of this service include accessibility, affordability and confidentiality. The Helpline acts in the line with international recommendations on developing youth friendly services. The Helpline employs volunteer-psychologists with special training on crisis management. Along with emergency psychological counseling the Helpline focuses on preventive measures towards violence and suicide, and exploration of the psychosocial factors related to crisis. Although the line operates weekdays it has received more than 20.000 calls. The majority of callers are young females; the average length of call is 15-20 minutes. The most common problems in callers include interpersonal disputes, conflicting families, substance abuse, and mental health problems.